WordPress and Shopify technical support
We provide comprehensive technical support and security solutions to keep your website, Apache or Nginx server running quickly, securely and without interruption.
Help with technical support
Our experts work with the latest technology to prevent threats and ensure business continuity.
Our specialisation
Our specialties include in-depth understanding of server configuration (Apache, Nginx), database optimization and security (MySQL, MariaDB), as well as comprehensive network and application protection.
Working to industry standards
We ensure that all web systems are operated in accordance with industry best practices, including OWASP recommendations, to prevent injection risks such as SQL, XSS, etc.
A proactive approach
Our services include not only incident response, but also ongoing monitoring, security audits and recommendations to ensure that your digital infrastructure is prepared for any challenge, including sophisticated DDoS attacks, using tools such as Cloudflare and server-level firewalls (WAF, UFW Firewall).
Our process is designed to provide fast, efficient and reliable support. We work with the customer step by step to achieve the desired goal.
Only 4 steps to results!
Studies and technical audits
We carefully analyse your current infrastructure: server configuration, security policies (SSL/TLS certificates, firewall settings), code security and databases. We identify potential vulnerabilities, performance bottlenecks and provide a detailed overview and action plan.
Solution Development and Implementation
Based on the audit findings, we are implementing the necessary improvements. This includes configuring the Web Application Firewall (WAF) and UFW, setting up Cloudflare for optimal protection and performance, updating SSL/TLS, patching code against injections and strengthening website security.
Regular monitoring and support
Our work doesn't stop with implementation. We provide 24/7 monitoring to detect and prevent any anomalies, attack attempts or performance issues. We are your second IT department, always alert and ready to react to prevent risks.
Reporting and optimisation
You will receive regular reports on the status of the web system, actions taken and threats addressed. We are constantly looking for ways to further improve the speed and security of the website, ensuring sustainable development.
Our expertise
1. SSL/TLS certificates and HTTPS
1.1. SSL/TLS certificate purchase and installation
1.2 HTTPS failover configuration and setup
1.3 Certificate renewal and management process
1.4 Mixed content troubleshooting
1.5 HTTP Strict Transport Security (HSTS) implementation
1.6 SSL/TLS protocol and cipher optimisation
1.7 Certificate chain validation and assurance checks
2. Server configuration and optimisation
2.1. Apache web server configuration and optimisation
2.2 Nginx web server configuration and optimisation
2.3 Server resource monitoring and analysis
2.4 Load balancing configuration
2.5. Setting up caching mechanisms (OPcache, Redis, Varnish)
2.6. Basic server security configuration (hardening)
2.7. File system and permissions configuration
2.8. Error log analysis and problem solving
3. Cyber security and defence
3.1. DDoS attack prevention configuration
3.2 Uncomplicated Firewall (UFW) configuration and management
3.3 Server security auditing and assessment
3.4 Port and service scan protection
3.6 Managing regular security updates
3.7 Security incident log analysis
4. Database management and optimisation
4.1. MariaDB/MySQL server configuration and optimisation
4.2 SQL/PLSQL query optimisation and indexing
4.3 Database security and access configuration
4.4 Regular database backups and back-ups
4.5 Database performance monitoring and analysis
4.6 Implementation of SQL injection protection
4.7 Database cleaning and maintenance procedures
5. WordPress optimisation and security
5.1. Managing WordPress core and plugin updates
5.2 Basic WordPress security configuration
5.3 Performance optimisation and caching setup
5.4 Auditing theme and plugin security
5.5 WordPress file and database security configuration
5.6 Admin interface security improvements
5.7 WordPress restricted access configuration
5.8 Setting up backup and restore procedures
6. Authentication and access control and management
6.1. Implementation of two-factor authentication (2FA/MFA)
6.2 User access and permission management system
6.3 Password policy and security requirements configuration
6.4 Session management and security settings
6.5 Integration of OAuth and other authentication protocols
6.7 User account lockout and recovery policies
6.8 Access log analysis and reporting
7. Web Application Firewalls (WAF)
7.1. WAF configuration
7.2 Implementing OWASP Top 10 Threat Protection
7.3 Cross-site Scripting (XSS) injection protection
7.4 SQL injection protection configuration
7.5 HTML injection and request checking mechanisms
7.6 Adapting WAF to specific applications
7.7 Application behaviour analysis and anomaly detection
7.8 WAF log analysis and reporting
8. Cloudflare integration and optimisation
8.1. Configuring and managing Cloudflare DNS
8.2. Setting Cloudflare security policies
8.3. Optimising Cloudflare caching and performance
8.4. Configuring DDoS protection in a Cloudflare environment
8.5. Optimising SSL/TLS settings in Cloudflare
8.6. Configuring and managing Cloudflare WAF
8.7. Managing Cloudflare user access and permissions
8.8. Setting up Cloudflare analytics and monitoring
9. Managing encryption security and OWASP compliance
9.1. Implement OWASP security standards
9.2 Audit and test the security of the code
9.3 Implement SQL injection protection in the code
9.4 Integrate XSS protection mechanisms
9.5 Secure input validation and processing
9.6 Protect error handling and information leakage
9.7 Implement secure API development and implementation practices
9.8 Security testing and quality assurance procedures
10. Incident management and support
10.1. Providing 24/7 technical support and monitoring
10.2 Developing and implementing incident management procedures
10.3 Developing disaster recovery plans
10.4 Configuring backup and failover systems
10.5 Conducting regular security audits and reporting
10.6 Providing problem resolution and technical advice
10.7 Diagnosing and resolving performance issues
10.8 Recommending preventative measures
Our standard support plans
Support plan for Worpress sites
Need an individual support plan?
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We’d love to hear your story to find the best solution
